The new version of the "consumer protection law"
20 years after the first overhaul in March 15th this year, the formal implementation of online shopping seven days no reason to return "is seen as the biggest highlight of the new consumer law. However, the new law landing nearly three months, the reporter found that there are still a lot of electricity supplier shrink execution, the number of complaints online shopping does not fall, the consumer’s right to regret the real landing still need to refine the rules.
online shopping complaints fell
in March 15th this year, the new version of the "consumer protection law" implemented, this is the consumer law landed the first major overhaul in 20 years. The provisions of article twenty-fifth, the operators sell commodities on the Internet, television, telephone, mail order, consumers have the right to return within seven days from the date of receipt of goods, and without justification.
in the vigorous development of e-commerce today, online shopping has been deeply integrated into people’s daily lives. However, because the special nature of online shopping non face to face transactions, consumers buy goods and anticipated the differences caused by the problem, can hardly be avoided, the quality of goods service customer service dispute is hot complaints over the years. Because of this, seven days no reason to return "is seen as the biggest highlight of the new consumer law, but also reflects the wisdom of the times.
Although the new regulations
carries a lot of good looking people, but in the next two months of actual operation, many consumers have found that the ideal is full, the reality is very skinny". The people of Shanghai Liu in the Taobao online shopping to give his son a toy gun, the price of 200 yuan, who knows the family feel toy gun is too dangerous determined not to allow open play, but under Mr. Liu had to contact the seller for return. But sellers of back and forth easily damaged packaging can not express the two sale "Mr. Liu refused the request, and finally had to give up.
reporter from Shanghai City Consumer Protection Committee learned that in March 15th this year, the implementation of the new consumer law has handled more than 20 thousand complaints, compared with the same period last year increased by 22.5%. Which is the largest increase in online shopping complaints, more than 6000, an increase of 1.2 times over the same period last year, nearly reflected in the return of the difficult.
"the implementation of the new consumer law, on the one hand, part of the business enterprise is still a problem in the implementation, on the other hand, consumer rights awareness increased, caused by two aspects of online shopping complaints do not fall." Shanghai consumer protection committee secretary general Tao Ailian said.
State Administration for Industry and Commerce statistics show that in the first quarter of this year, the national industrial and commercial system handled a total of 244 thousand and 800 consumer complaints, an increase of 20.85%, a record high over the past year, a new high of six.
seven days no reason to return shrink
He Xiaoyan runs a clothing store on Taobao. She told reporters that the store is not allowed to return, and from the implementation of the new consumer law, the seller of goods on shelves when editing, the service field is automatically set to 7 days return, >